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frequently asked questions

Where can I purchase prints online? TOP
Visit any of the galleries listed in the menu to your left. Find the image you would like to purchase and use the drop down menu beneath it to select the size of the print you desire and then click "Add to Cart". Once that's done you can use the "view cart" button at the top of the page to access your cart and complete check out. Just follow the payment directions!

I would like to buy an older or retired work, but I don't see it on your site. Can I still get it? TOP
Use the contact form and send the title or a description of the piece. Sometimes I still have prints lingering from an old print run.

Where can I get bigger prints? TOP
We typically offer up to 10"X15", for anything larger than that you'll have to check our Zazzle store. We are a little behind in adding new work to Zazzle, but if you want something and don't see it there, just use the contact form to request that we add the piece(s) you desire. Zazzle offers prints on paper or canvas and posters up to HUGE sizes (over 6 feet).

Would you sign my print? TOP
All prints from my site come signed, and if you let me know what you would like me to write on it, I will happily personalize the back of the print, or, if it's matted, I can personalize the mat. Just use the comments field of the check out or send me a message through the contact page after placing your order. Please be sure to include your order number! I don't charge extra for signing or personalizing your purchase, don't worry!

What is limited edition vs. open edition vs. artist proof? TOP
A limited edition is a numbered print. The easiest way to explain it is this example: #27/200. The 27 indicates that this is the 27th print in the run, and the 200 indicates that there will only be 200 printed. Sometimes we do not print the entire edition, and may never resume printing it, or may resume printing it later. Artists can be fickle and it's hard to predict whether a piece will be retired early or not.

An open edition print is a print that is not limited. Any amount of these could be printed, up to the thousands.

An artist proof is typically a print that is pulled out of the print run to make sure that the colors and quality are consistent throughout the run. These are labeled "Artist Proof" or "AP".

What is a print vs. a reproduction? And what's a giclee? TOP
Oh boy. Well, a lot of it is semantics. A print and a reproduction are often essentially the same thing, a copy of a painting. But that ignores that woodblocks and silkscreens, for example, are called prints but each one is different, making them one of a kind items. Typically if you paint something on canvas, scan it and run a print off on your printer, it's called a Reproduction. If, however, no original of the image actually exists, like digital art, anything you print off the printer is a Print. Confusing, huh? To make it even more confusing, a print of a digital work is called an "original print".

One of the reasons for this confusing terminology is that some people honestly believe that the customer is being taken advantage of. The problem with this reasoning is that it only works out in a world where you know enough to know the difference between a print and a reproduction, but are silly enough to expect to pay reproduction prices for a one of a kind print. That's just not terribly likely.

And some print purists absolutely hate the term, giclee. They think it makes it sound fancier than they think it is, but it is certainly quite fancy. They will often insist that it is nothing more than a fancy term for an inkjet printer, ignoring the fact that these are very expensive inkjet printers that utilize very expensive archival quality papers and pigment-based inks (rather than dye, which fades), that require a lot of calibration and careful handling due to their tendency to be, shall we say, temperamental. To say it is no better than a Xerox copy is insulting, since a Xerox will probably fade after just a few years, and a giclee has a good chance of outliving your grandchildren if properly cared for. There is also the fact that inkjets, even low-end cheaply made ones, make higher quality prints than almost any laser printer or copy machine. We make giclee prints here.

My response to Print Purists is that if it were called a reproducer, people would call it a reproduction. But it is called a printer, so people call it a print. And it was printed, so logically, it is a print. Times and technology change. That's life, and art.

Do you offer matted prints? TOP
Occasionally we do. Cutting mats is very time consuming and we have a small child, but I can usually coerce my husband into slicing up some mats. These are offered on the site when we have them, and we don't take custom matting or framing orders.

What is a "remarqued" print? TOP
Typically other artists will draw something on the margin of a print, and this makes it remarqued. When I use the term, I am referring to a print that is printed out in black and white and then hand-colored. Each print is different, some might be similar colors but most are not. They are a lot of fun for me to make and customers love them because with my digital works there is nothing closer to an original than my remarqued prints. My remarqued prints are usually colored with oil pastels and colored pencil. Occasionally I use watercolor and acrylic as well.

Can I have free artwork? TOP
I'm a full-time artist and this is what I do to contribute to my household financially, so the short answer is no, sorry. I also don't do free paintings. I don't take suggestions for what I should paint, I don't take requests, and I don't make changes to existing paintings. There are various freebies on my site however, like coloring pages which you can color to your own specifications and make your own free art!

Can I order custom print sizes? TOP
For customers ordering at least 5 prints, yes. But if you are ordering less than 5 prints, no. We get a lot of requests for this but it takes a lot of time to fulfill them, plus we have prints already made and on hand that we need to sell that may not meet the specifications of what you require. Custom sizing is not always available for limited edition prints, as well.

Do you ever have sales? TOP
We have sales all the time! You'll have to join our newsletter if you want to know when things will be on sale. It tends to be pretty random and whenever I'm feeling like it. I also have huge discounts on a lot of things in my eBay store. You can find the link to that to your left. We also always have discounts at shows.

Do you accept checks? TOP
Sure do! Just use the contact form to tell me what you want to order and be sure to include your e-mail address. I'll get back to you with your total and where to mail your check to.

What payment methods do you accept? TOP
Our checkout on the site is through PayPal. At this time I don't accept credit cards any other way except through PayPal. I also accept personal checks.

How long does it usually take to receive an order? TOP
Usually around 1 week in the US, but when I'm particularly busy and especially around holidays, allow up to 2 weeks.

Can I commission you to paint something for me? TOP
I only take on professional projects nowadays (book covers and the like). Sometimes I run a special offer and will take on a personal commission, but not very often. I am fully booked for the remainder of 2011.

Is your work available for wholesale? TOP
It sure is! You can either click the wholesale link in the menu to your left, e-mail me using the contact form or visit Wholesale Fantasy Art to order work wholesale.

Is your work available for licensing? TOP
I am always interested in licensing proposals! Just e-mail me using the contact form or e-mail me directly at licensing@tiffanysrealm.com. Please include a sample contract and either a website where I can see your product or photos of your product.

Can I use your work for my project? TOP
I'm okay with people using my artwork as their picture on Facebook or even the background for their blog, but I don't allow my work to be cut up, cropped, or in other words altered. Image or PSP tubes of my art are available from Creative Design Outlet for those kinds of projects. My artwork is never to be used on something that you will be selling without obtaining a license from me.

Can I get a tattoo of your work? TOP
Oh, certainly! Just send me a photo when it's done! Or even in-progress photos! It is the ultimate comjpliment to see my work tattooed on another person's body. I do ask two things (well, 3 if you include sending me a photo), so please visit the tattoo packages section of my site for more info.

I think I've seen someone using your work illegally. What should I do? TOP
E-mail me! My work is frequently ripped off these days for all sorts of unauthorized products and other uses but it is usually fairly easy to take care of if I know about it.

Is there any way I can chat with Tiffany? TOP
I don't really chat anymore, no time, but I do have a Facebook fan page and you are more than welcome to either "like" my art on my fan page or to friend me on my personal page. I don't mind, either way! Keep in mind, though, that Facebook messages are basically the worst way to get in touch with me!

Can I visit you at your studio or pick up my order in person? TOP
No, sorry. I paint at my private home and there are just too many privacy and security concerns involved. I don't mean to offend anyone, but most people don't want strangers in their home, especially when there are children present. Besides, it's really nothing special. IF you are dying to see where I paint, you can visit the studio tour page.

Do you ever exhibit at conventions or art shows? TOP
Yes, from time to time! I do this less often now that I am a mother but you can check the events page to see when and where I will be exhibiting.

I run an art show or convention and was wondering if you would be a guest? TOP
If expenses and a per diem are included, it's possible. I receive a lot of requests to speak at conventions or even just attend them and realistically I can't afford to go to all of the conventions I'm invited to. There are a few local conventions that I attend, mostly because I enjoy them, but I don't typically travel out of state unless I'm being paid to. I'm truly a homebody, plus I have a baby and a husband I don't like to leave, and if I went to every convention I get invited to, I would literally get nothing else done. You can always ask, though.

I also mail my art to a lot of conventions so that is also a possibility. I haven't for the last year and a half because I was extremely ill my entire pregnancy and juggling mail-in art shows and a newborn baby is a little too ambitious, even for me. I plan to resume mailing my art to shows in 2012.

What medium do you use? TOP
For the most part my paintings are painted on the computer.  They're not computer-generated, the computer doesn't actually make any part of the art, it's just the medium.  I actually paint every image one brush stroke at a time, just like you would with any other kind of paint!

But I also really like to paint and draw using traditional methods, including acrylic, oil pastels, colored pencil, graphite, egg tempera, watercolor, markers, pen and ink, and just about anything I can get my hands on.  I think it is important to be able to paint both digitally and traditionally, as many digital illustrators can't actually paint using traditional methods and I really think it shows in their work.

Who answers Tiffany's e-mail? TOP
Tiffany (me), usually. My husband might help out if I'm too busy.

Can you teach me how to be an artist? TOP
I wish I could teach everyone who asks, but I wouldn't have time to make art if I did. I have taken a few people under my wing over the past few years but I don't really have time to teach everyone how to be an artist. IF you have a specific question, like about paints, or making prints, or art shows, or anything like that, you can e-mail me and I'll do my best to help you. But I can't teach you everything I know and I don't give private lessons or teach classes outside of conventions, sorry.

Can I hang out with you at a convention? TOP
Sure, swing by my booth (if I have one) or one of my panels! I don't visit people I don't know in their hotel rooms, just like I don't let people I don't know in my hotel room, and please don't hit on me - I am very happily married to a burly ex-Army man, so let's not go there.

Can you teach me to airbrush? TOP
I actually don't use an airbrush, but I get asked all the time for lessons!  Sorry!  I hope to start using an airbrush in the future but as I generally don't teach classes or give private lessons, I don't see that anywhere in the near future.

Do you teach? TOP
At this point in time I don't.  Sometimes I do workshops or quick tutorials at conventions, but I don't teach or offer retreats or anything like that.  I don't feel like I am at that point in my career where I would even feel like I had enough knowledge to teach others!

All artwork, text and designs copyright © 2004-2012 Tiffany Toland-Scott & Tiffany's Realm. All rights reserved.